What can we help you with today?
Labels, Publicists, Artists
Promo feedback settings
When creating a new promo, what do Release, Live, and Expiration Dates Mean?
What do I do when an invitation bounces or a contact unsubscribes?
Can I attach PDF documents to a promo? If so, how?
What is watermarking and how does it work?
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Can I block access to some of my promos from extra user accounts I create?
How do I create an extra user account?
Press, Journalists, Radio, Magazines, Bloggers
White Listing Haulix Emails in Gmail
How do change my passcode?
How do I unhide a promo?
How do I hide promos I no longer need?
How do I get direct access to my promos?
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Can I manually give a contact access to a promo without sending them an email invitation?
Is there a place I can get the promo access link for a specific contact and promo?
Can I reset a contact’s downloads or streams for a promo?
Is there a way to send a promo invitation to contacts selected in the middle column?
How do I search for a contact?
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General Account Information
How is bandwidth usage measured and what happens if I go over my limit?
Can I temporarily shut my account down if I have a slow month with no promos (and save money)?
What is storage, and how is it measured?
How do I update my general account information?
What do I do if an email invitation bounces or a contact unsubscribes?
Are there placeholders I can put in my invitations that will automatically display the contact's name?
What is an email invitation draft?
What's the difference between the FROM and REPLY-TO fields?
Adding an alternate invitation REPLY-TO email address
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