On August 27, one of our team members accidentally deleted part of our file storage system. While most files were backed up and restored quickly, a few template banners, background images, and audio files were lost.

If you were affected, we’ll be reaching out to you directly to help you out.

What We've Done

To prevent this from happening again:

  • We added a more advanced safety feature that lets us recover deleted files.

  • We improved our backup system to protect files more reliably.

  • All promos have a short message up top that instruct a person having audio issues to email us directly, and we'll re-encode the tracks and then follow up with them.

If You’re Contacts are Having Trouble Streaming or Downloading

In most cases, if one of your contacts can’t stream or download a promo, and you have a watermarking-enabled plan, here’s a quick fix:

  1. Go to your My Releases screen

  2. Select the promo

  3. Scroll down to the Tracks section

  4. Click Reprocess ID3/Watermark Setup

This refreshes the files and usually solves the issue right away. You only have to do this once and you don't have to resend invitations.


Our Promise

We’re taking this seriously and making sure our systems are stronger than ever. Thanks for your trust—we’re here if you need anything.

Matt Brown - HAULIX
help@haulix.com